1. Introduction
Lawn Tiger Ltd (“Lawn Tiger”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use, store and protect personal information when you interact with us, including when you visit our website, contact us by telephone or email, or use our lawn care services.
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Lawn Tiger Ltd
Registered in England and Wales
Company Number: 11014419
Registered Office:
Figures House, 24 Brighton Road, Salfords, Surrey, RH1 5BX
Email: [email protected]
Website: www.lawntiger.co.uk
For the purposes of data protection law, Lawn Tiger Ltd is the data controller responsible for your personal data.
3. The Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide to us
• Name
• Address
• Email address
• Telephone number
• Details about your property and lawn
• Enquiries or service requests
• Payment details (processed securely by third-party providers)
Information relating to services
• Lawn measurements
• Treatment history
• Notes relating to your property or service visits
• Photographs of lawn and garden areas taken before, during or after treatments to document lawn condition, treatment results and work carried out at the property
As part of delivering our services we aim to photograph lawn areas only and avoid capturing unnecessary identifying features such as people, vehicles or detailed views of the property wherever possible. However, some images may incidentally include limited parts of buildings or garden structures.
These photographs may be stored within our service management systems and form part of the customer record associated with your property.
Communication data
• Emails you send to us
• Telephone call recordings
• Call transcripts or summaries
• Customer service notes
Website data
When you visit our website we may collect information such as IP address, browser type, pages visited and website usage data to help improve the performance and usability of our website.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- Providing lawn care services
- Preparing quotations and managing customer accounts
- Communicating with you about enquiries or services
- Processing payments
- Managing appointments and service schedules
- Providing customer support
- Improving our services
- Sending relevant service communications
- Marketing our services where you have consented or where permitted by law
- Complying with legal obligations
5. Telephone Calls and Call Recording
Telephone calls to and from Lawn Tiger may be recorded for purposes including staff training, quality assurance, improving customer service and resolving disputes.
Call recordings may contain personal data such as your name, contact details and details of your enquiry. Recordings are stored securely and access is restricted to authorised personnel only.
Call recordings are normally retained for up to 6 months, after which they are securely deleted unless they are required for complaint investigation, dispute resolution or legal purposes.
Where payment card details are taken by telephone, recordings may be paused to ensure sensitive financial information is not captured.
If you request access to a call recording that contains personal data relating to other individuals, we may need to edit or redact parts of the recording in order to protect the rights and privacy of those individuals.
Some calls may be answered on our behalf by a professional telephone answering service. These providers may also record calls for their own training and monitoring purposes in accordance with their own privacy policies.
6. Call Transcriptions
To improve customer communication and service quality, call recordings may be processed using secure transcription software to create written summaries or transcripts of conversations.
These transcripts may be used internally by our team to review enquiries, ensure accurate follow-up with customers and improve service quality.
Any transcription services used by Lawn Tiger act as data processors and are required to process personal data in accordance with applicable data protection laws.
7. Telephone Answering Services
If we are unavailable to answer your call, your enquiry may be handled by a professional telephone answering service acting on our behalf.
This service may collect basic information such as your name, contact details, address and details of your enquiry. This information is passed securely to Lawn Tiger so we can respond to your request.
Our answering service providers act as data processors and only process personal data in accordance with our instructions and applicable data protection laws.
8. Third-Party Service Providers
We use carefully selected third-party providers who assist us in delivering our services and operating our business systems. These companies act as data processors and are required to protect your personal data.
These providers may include systems used for:
• customer relationship management
• service scheduling and documentation
• photographic service reports and operational field software
• accounting and payment processing
• telecommunications and call recording systems
• telephone answering services
• email communications and marketing platforms
• secure transcription services
• productivity and business software used for internal administration and analysis
We may also use secure software tools, including systems that incorporate artificial intelligence or automated processing, to assist with tasks such as analysing lawn measurements, preparing documents, summarising communications or improving operational efficiency.
These systems are used to support our team in delivering services and managing the business. Important decisions relating to customers or services are not made solely by automated systems.
All third-party providers are required to process personal data in accordance with our instructions and applicable data protection laws.
9. Payment Processing
Payments may be processed through secure third-party payment providers. Lawn Tiger does not store full payment card details.
All payment transactions are encrypted and handled in accordance with industry security standards.
10. Marketing Communications
We may send occasional marketing emails about our lawn care services, seasonal advice, promotions or service updates.
You will only receive marketing communications if:
• you have given consent, or
• you are an existing customer and the marketing relates to services similar to those you have already received.
You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us directly.
From time to time we may also use photographs of lawn treatments or results for marketing purposes, including on our website, social media or other promotional materials.
Where photographs are used publicly, we will seek to avoid including identifying features such as house numbers, vehicles or other details that could reasonably identify the property owner. If an image clearly identifies a specific property, we may seek the homeowner’s permission before using the photograph for marketing purposes.
11. Data Retention
We only keep personal data for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
Customer service records: retained while you remain a customer and for a reasonable period afterwards.
Financial records: retained for up to 6 years in accordance with UK tax law.
Call recordings: typically retained for up to 6 months unless required for complaint investigation.
Marketing preferences: retained until you unsubscribe.
12. How We Protect Your Data
We take appropriate technical and organisational measures to protect personal data, including:
- secure CRM systems
- restricted staff access to customer information
- password-protected systems
- encrypted payment processing
- secure storage of call recordings and service records
While we take reasonable precautions, no internet transmission can be guaranteed completely secure.
13. International Data Transfers
Some of our service providers may process data outside the United Kingdom or European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses
- equivalent data protection standards
14. Your Data Protection Rights
Under UK data protection law you have the right to:
• request access to your personal data
• request correction of inaccurate information
• request deletion of your data in certain circumstances
• restrict how your data is processed
• object to certain types of processing
• request transfer of your data to another organisation
Requests are normally free of charge. However, we may charge a reasonable administrative fee or refuse to act on a request if it is clearly unfounded, excessive or repetitive.
To exercise any of these rights please contact us using the details in section 17 below.
15. Cookies
Our website may use cookies to improve user experience and analyse website performance.
You can control cookie settings through your browser.
Further information may be provided in our separate cookie policy.
16. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
www.ico.org.uk
17. Contact Us
If you have questions about this privacy policy or your personal data, please contact:
Email: [email protected]
Address: Figures House, 24 Brighton Road, Salfords, Surrey, RH1 5BX
18. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our services, technology, or legal obligations.
The most current version will always be available on our website. We encourage you to review this page periodically.
Last updated: March 2026
